Privacy Policy

We may collect the following categories of information:

IMS may use personal information to:

• Process and fulfill orders
• Deliver products and services
• Manage customer accounts
• Provide warranty and repair services
• Process trade-in transactions
• Verify identity
• Prevent fraud and unauthorized transactions
• Respond to customer inquiries
• Improve website functionality
• Improve products and services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

When customers provide their email address, IMS may use it to:

• Send order confirmations
• Provide shipping updates
• Deliver invoices and receipts
• Respond to support inquiries
• Process warranty and return requests
• Provide account-related notifications

Marketing emails will only be sent where permitted by applicable law or where consent has been provided. Customers may unsubscribe from marketing communications at any time by following the instructions included in such communications. IMS does not sell, rent, or disclose customer email addresses to third parties for their independent marketing purposes.

IMS takes payment security seriously.

All online payments are processed through PCI-DSS compliant payment processors and secure payment gateways.

To protect payment information, IMS may utilize:

• SSL/TLS encryption
• Tokenized payment processing
• Fraud detection systems
• Payment authentication controls
• Secure payment gateways

IMS does not store complete credit card numbers, CVV security codes, or other sensitive payment credentials on its systems.

IMS implements administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• SSL/TLS encryption for website traffic
• Secure HTTPS connections
• Encrypted password storage
• Multi-factor authentication for administrative access
• Role-based access controls
• Firewall protection
• Intrusion detection and monitoring systems
• Malware and threat protection tools
• Secure cloud infrastructure
• Regular security updates and patch management
• Data backup and recovery procedures

Access to customer information is limited to authorized personnel who require access to perform legitimate business functions.

Customer information may be stored using secure cloud infrastructure providers and technology partners that maintain industry-standard security controls.

Data may be stored, processed, or backed up within Canada, the United States, or other jurisdictions where our service providers operate.

IMS requires service providers to maintain reasonable security safeguards for customer information.

IMS uses cookies, pixels, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness
• Enhance customer experience

Users may adjust browser settings to refuse cookies; however, some website functionality may be affected.

IMS does not sell customer personal information.

Information may be shared with:

• Payment processors
• Shipping carriers
• Warranty providers
• Technology service providers
• Website hosting providers
• Analytics providers
• Legal and regulatory authorities when required by law

All third-party providers are expected to maintain appropriate confidentiality and security safeguards.

IMS reserves the right to verify customer identity, billing information, shipping information, and transaction details to prevent fraud, unauthorized purchases, chargebacks, theft, and other unlawful activities.

Orders may be delayed, canceled, or subject to additional verification if suspicious activity is detected.

IMS retains personal information only for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Fulfill warranty obligations
• Resolve disputes
• Prevent fraud
• Comply with legal requirements

When information is no longer required, IMS will securely delete, anonymize, or destroy it in accordance with applicable laws and business requirements.

Subject to applicable law, customers may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information where legally permitted
• Withdrawal of consent where applicable

Requests may be submitted to IMS using the contact information provided below.

IMS may integrate with third-party services such as payment processors, shipping providers, analytics platforms, customer support tools, Google services, and social login providers.

These third parties maintain their own privacy policies and practices. IMS is not responsible for the privacy practices of independent third-party services.

In the event of a security incident involving personal information, IMS will investigate the matter promptly and take reasonable measures to contain, assess, and remediate the incident.

Where required by applicable law, IMS will notify affected individuals and regulatory authorities.

IMS does not knowingly collect personal information from children under the age of 13.

If IMS becomes aware that such information has been collected without appropriate consent, reasonable steps will be taken to delete the information.

IMS may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Continued use of IMS services following publication of changes constitutes acceptance of the updated Privacy Policy.