About IMS
Family-owned service, trusted in Orléans since 2010.
International Mobile Services is family owned and operated in Orléans, Ontario, serving clients in the cellular industry since 2000. We were the first family-owned business in the Ottawa area to combine cellular services with satellite rental for domestic and worldwide needs. Since 2010, we have served over 100,000 clients across Orléans and Ottawa with repairs, sales, rentals, and more.
When you purchase or repair a device at IMS, you can expect quality parts, a wide selection of devices, and a team that keeps you connected with care, clarity, and accountability.
2010
Family-owned retail in Orléans, Ontario
100K+
Clients served across the Ottawa area
Since 2000
Serving the cellular industry
Largest selection
Phones, repairs, rentals, and accessories
Local roots
Built in Orléans and trusted across Ottawa for consistent service and product depth.
What we do
Cellular sales, repairs, rentals, accessories, and support for domestic and worldwide use.
Our story
A local team focused on service, selection, and solutions.
From the first days in the cellular industry to a family-owned storefront in Orléans, the goal has stayed the same: help people stay connected with confidence.
Entered the industry
IMS began serving customers in the cellular industry and built its reputation on hands-on support.
Opened family-owned IMS in Orléans
The business became a family-owned local destination for sales, repairs, and rentals in Ottawa.
A trusted local brand
We continue to serve clients with quality parts, strong selection, and a focus on keeping people connected.
Core values
The principles behind every conversation, repair, and sale.
These values shape how IMS treats customers, how the team works together, and how the business keeps growing with trust.
Reliability
Exceptional service and dependable wireless products for every client we serve.
Commitment
Doing what we believe in so every customer leaves with confidence and support.
Teamwork
Dynamic, patient, and determined collaboration across every interaction.
Respect & Trust
Fair treatment, courtesy, honesty, consistency, and responsibility at every step.
Quality
Knowledge, experience, and solutions that turn questions into confidence.
Communications
Clear updates from inquiry to pickup so customers always know what comes next.
Why IMS
Quality parts, clear communication, and a larger choice of devices.
Our focus has always been service, quality, and customer satisfaction. We carry a large selection of cellular devices so local and online clients can choose the best fit, and we keep people informed throughout every repair or purchase.
Quality
We use reliable parts and a tested process to make sure the device you leave with is built to last.
Communication
From the first inquiry to the moment your unit is returned, we keep you updated every step of the way.
Respect
Every client should be treated fairly, with courtesy, honesty, consistency, and consideration.
Connection
Repairs, sales, rentals, and accessories all work toward one goal: keeping you connected.
Need help?
Have a question about a repair, purchase, or rental?
Start with the FAQ if you want quick answers, or get in touch and we’ll point you in the right direction.